Shipping and Production Time

How long does it take to receive my order?

All items are handmade to order. Standard production time is up to 14 business days, after which the item is shipped.

Do you offer express shipping?

We offer express production within 3 business days for an additional fee. You can select this option at checkout.

Do you ship internationally?

Yes, we ship to all of Europe and beyond. The production time is the same (14 business days for standard and 3 business days for express), while delivery time varies by country. We use PostOne for international shipments with a tracking number.

Can I track my order?

After dispatch, you will receive an email with a tracking number.

Personalization

What personalization options do you offer?

We offer laser engraving of names, initials, logos, or short texts, as well as gold foil stamping. All available options are visible on each product page.

Packaging

How is the item packaged?

Each item is shipped carefully packaged — suitable for gifting without additional preparation on your part.

Corporate Orders

Do you accept corporate orders?

Yes. We work with companies for personalized gifts with logos or initials. Contact us directly to discuss details and terms.

Returns and Complaints

Can I return my order?

We accept returns within 14 days of receipt for standard orders, in accordance with Art. 50 of the Bulgarian Consumer Protection Act and EU Directive 2011/83/EU.

Important: Personalized orders (with engraving, stamping, or other customization) are excluded from the right of withdrawal according to Art. 16, para. 1, letter "c" of EU Directive 2011/83/EU.

Leather Care

How do I care for the item?

Natural leather requires minimal care. Avoid direct contact with water and moisture. Clean with a soft cloth or specialized leather products. If wet, let it air dry naturally; do not use a hairdryer or other methods.

Will the leather darken over time?

Yes, and that's exactly what makes it special. Vegetable-tanned leather develops a patina with use — it darkens where you touch it, softens, and acquires character. This is a sign of quality, not a defect.

Payment

What payment methods do you accept?

We accept payment by card, bank transfer, and cash on delivery for Bulgaria.

Warranty

Do you have a lifetime warranty?

All items come with a lifetime warranty against manufacturing defects — broken stitching, detached button, or edge issues.

If any of the above occurs — you send the item, I cover the shipping costs both ways, fix it, and return it.

Darkening and patina over time are not defects. Normal wear and tear from daily use are not covered by the warranty.

Custom Orders

Can I order something I don't see on the website?

Contact us for a custom order. We are happy to create items according to your design and requirements.